Online Reputation Management in Chisinau & Moldova

Your Google rating influences how many calls, enquiries and bookings your business receives. In Chișinău and across Moldova, customers compare reviews before they contact a company. Even a small difference between a 3.9 and a 4.5 rating can significantly impact your revenue.

We provide structured Online Reputation Management (ORM) focused on increasing trust, improving Google visibility and protecting your brand from reputation damage.

✔ Google Reviews management
✔ Rating improvement strategies
✔ Negative review response
✔ Crisis management & brand protection
✔ Ongoing monthly monitoring

Why Online Reputation Matters for Local Businesses

Most local customers search on Google and check reviews before choosing a clinic, construction company, restaurant, showroom or B2B service provider. A strong rating:

• increases click-through rate in Google Maps
• improves local rankings
• raises conversion rates
• lowers cost per lead in paid campaigns

Reputation is not just image — it directly affects performance across SEO, Google Maps and advertising.

What Our Online Reputation Management Includes

1. Reputation Audit

We analyse:

• Your Google Business Profile
• Current rating and review patterns
• Competitor ratings in Chișinău
• Search result visibility
• Risk factors and negative mentions

You receive a clear action plan with prioritised improvements.

2. Google Reviews Management

We implement a structured system to:

• Respond professionally to negative reviews
• Reinforce positive customer experiences
• Improve response speed and tone
• Protect brand credibility

We follow platform guidelines and ethical practices at all times.

3. Rating Growth Strategy

A higher rating does not happen randomly. We build a consistent process to:

• Encourage satisfied customers to leave reviews
• Optimise review request flows
• Improve review frequency and consistency
• Increase average rating over time

4. Crisis & Negative Review Handling

If your business faces:

• Sudden negative feedback
• Fake reviews
• Reputation damage after a conflict
• Competitor attacks

We develop a response strategy designed to reduce impact and restore trust.

ORM + Google Maps Optimisation

Your Google rating directly affects your position in Google Maps.

Businesses with higher ratings and active review management often:

• rank higher in the local pack
• receive more calls
• appear more trustworthy

Our ORM service works together with Google Maps optimisation to improve:

• local visibility
• engagement
• conversion rate

Reputation management without Maps optimisation is incomplete.

ORM + Lead Generation Strategy

Reputation impacts lead generation performance.

When your rating increases:

• cost per click often decreases
• conversion rate improves
• landing page performance increases
• advertising becomes more efficient

ORM strengthens every channel — SEO, Google Ads, PPC and social campaigns.

This is why we integrate reputation management into a broader client acquisition system.

Pricing

Monthly Online Reputation Management

For businesses that want stable growth and long-term protection.

Includes:

• Continuous review monitoring
• Professional review responses
• Rating growth implementation
• Brand mention tracking
• Crisis management support
• Monthly reporting

Reputation is dynamic. Ongoing management ensures consistent visibility and protection.

👉 Recommended for service businesses, clinics, construction companies, retail and B2B firms in Moldova.

Who This Service Is For

✔ Local businesses in Chișinău
✔ Companies relying on Google Maps traffic
✔ Businesses running paid advertising
✔ Brands needing stronger trust signals

Not suitable for:

✘ Businesses without active customer flow
✘ Companies unwilling to improve service quality

Expected Results

While results depend on your starting point and industry, most businesses see:

• Improved response consistency within weeks
• Gradual rating growth within 30–60 days
• Increased Google Maps engagement
• Higher enquiry conversion rates

❓ Frequently Asked Questions

Protect Your Business Reputation Today

Your rating influences every marketing channel you use. Strengthen trust, improve local visibility and increase enquiries with structured Online Reputation Management.